Four Seasons Baltimore

Automation upgrade refreshes tenant and guest experience in Baltimore multi-dwelling unit

The Project

MDUs (Multi-Dwelling Units) come in a variety of shapes and sizes, ranging from small condos to high-rise buildings. Over the years, automation and control technology has become an integral part of the design of these spaces.

Although no two individual MDU units are alike, a consistent user experience inside each one enhances lifestyle and security, raises property values, and helps attract and retain modern renters and buyers.

The Challenge

SmartTouch had to transform an outdated automation system in this 50-unit residence and hotel in Baltimore, MD.

The project scope included upgrades to a cluttered and difficult-to-navigate UI and confusing keypad clusters, including 15 in one location alone.

The Solution

Chief AV Designer Eddie Shapiro and his SmartTouch team deployed integrated control of motorized shades, lighting, climate, and electronic door locks in each unit. The shade fabrics were specially selected to complement the décor.

They also designed an intuitive custom user interface that runs on a Crestron 7″ TSW touchscreen inside each unit to create a modern, elegant environment and an intuitive user experience for tenants and guests.

Tenants and guests can also control everything via elegant Crestron Cameo® keypads. Public spaces including the lounge, pool, and exercise room feature Crestron control of shades, lighting, and AV. High-performance Crestron in-ceiling speakers and Crestron AviaTM DSPs are used to deliver pristine sound in each space.

Awards Won

Crestron Home Technology Awards, North America
Ultimate Crestron Multi Dwelling Unit, 2018/2019
Four Seasons Baltimore

Featured Technology

  • Crestron Avia™ DSP
    DSP-1282
  • Horizon™ Keypad
    HZ-KPCN-W

The Results

The total overhaul of this MDU now offers tenants and guests a more convenient, comfortable, and secure living experience, both in their unit and in every common area.

Project Gallery

Design & Experience Insights

“We needed to redesign the entire system. It was outdated, overwhelming, and a burden to use.”
– Eddie Shapiro, Chief AV Designer, SmartTouch USA

“By standardizing on the Crestron platform as the technology backbone and providing a custom UI, we were able to successfully bring our client’s vision to life. They ended up with a solution that’s clean, elegant, reliable, and adds value to the property.”
– Eddie Shapiro, Chief AV Designer, SmartTouch USA

SmartTouch Stories

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Intuitive Experiences
for Luxury Homeowners

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